Frequently Asked Questions
Below are some of the most frequently asked questions and answers alongside some of our general policies!

Cancellation Policy

Amid growing coronavirus concerns, we’re asking customers to acknowledge and review our current cancellation policy. In the event of flight cancelations, please let us know ASAP so we can consider case by case exceptions to our standard policy.

Weekend Cancellation Policy

$100 minimum cancellation fee charged for reservations cancelled without at least 14 days notice. Less than 48 hour cancellation notice you will be liable for the full rental amount.

Holiday Cancellation Policy

$100 minimum charge on ANY cancellations. Less than 48 hours cancellation notice you will be liable for the full rental amount.

Memorial Weekend, 4th of July Weekend , Labor Day Weekend

Weekday Cancellation Policy (Monday-Thursday)

Less than 48 hours will result in deposit lost.

Sunset/Sunrise Tours Cancellation Policy

Less than 24 hours cancellation notice you will be liable for the full amount. This includes no shows. We will only hold the boat for a max of 15 minutes for late arrivals out of respect for the other guests.

What Happens if there is Bad Weather?

We try and be very flexible when it comes to bad weather. Please note bad weather does not mean cloudy, a drop in temperature, or some light rain.Rain or shine we’re excited to take you out and have a good time as long as it’s safe.

Most of our clients book in advance, and already have their friends and supplies ready to go. From our years of experience we’ve noticed that most of our groups end up having the best time when there’s a little rain. Here in Texas we like saying, if you don’t like weather just wait 5 minutes and it’ll change. Even if you get a little rain, it’ll typically be followed by some sunshine!

Payment, Tips, Reservations

What is a normal tip for a captain?

The usual tip amount is around 20% but it is up to you and your experience.

Can I leave a tip on the card?

Yes, you can leave a tip for your captain on the card you swipe.

Can we split the payment?

We can split you payment in 2 but not more than that. You can always use Venmo or a similar app to square up with your friends.

Can we pay with the card on file?

In most cases, yes, we can charge the card used to make the deposit. However, we suggest bringing a card as a backup just in case.

Do we have to pay for gas?

Nope. Gas is included in the price of the boat.

Is there a minimum?

We have 2 and 3 hour minimums depending on the day and boat.

Can we rent a boat for multiple days and leave it at our lake house or on the water?

No, we do not allow the boats to stay on the water over night. However, we will work with you to provide you a boat for the days and times needed.

General

Can we drive the boat ourselves?
Unfortunately Float On no longer allows boats to be taken out without our captains.
Can I bring anything to eat or drink on the boat?

Yes you can bring anything you would like to eat or drink. We do ask that you don’t bring red wine. Glass and styrofoam are prohibited at Loop 360 Boat Ramp and Hurst Harbor Marina

Where do we meet you and/or park?

For Lake Austin boat rentals: Loop 360 Boat Ramp, 5019 Capital of Texas Hwy N.  It is a public boat ramp and not an office. We will have a team down at the dock ready and waiting for you. If you cannot locate us for any reason please give us a call and we can direct you in the right direction.

There will be a pay booth when you arrive at Loop 360 Boat Ramp where you pay $5 per person CASH ONLY walk-in fee. Once you've paid you'll walk towards the boat ramp/dock where your boat will be waiting for you.

For Lake Travis Boat Rentals: Hurst Harbor Marina, 16405 Clara Van St.  Parking is available but we encourage ride shares or our Cruise On van if you plan on drinking. 

Do you provide transportation?

We now offer a shuttle service for our Lake Travis customers through our Cruise On van!!  For more information check out https://rentalboataustin.com/cruise-on-charters/.

Can we bring dogs?

Yes you can bring your furry friend but please don’t let them on the seats as their nails can tear the leather seats.

Do you provide ice?

No, we do not provide ice but we do provide an empty cooler.  We do offer a $50 Yeti package which includes a Yeti cooler, ice and bottled water.

Can we tube from a pontoon boat?

No, we do not allow tubing, skiing, or wakeboarding from any Float On boats.

Do you provide infant/kid life vests?

Yes we have kid life vests of different sizes.  However, if you have one that you know fits your kid we recommend you bring it.  All children under 13 must wear their life vests while on the boat.

What do people do on the lake?

There is plenty to do and see on Lake Austin AND Lake Travis.

Lake Austin is a 26 mile long lake which offers a great scenic cruise.  There is also a “party” cove where boats tie up together and enjoy the lake and swim. There are restaurants located on the lake such as Hula Hut, Ables on the Lake and Ski Shores.  You can also stop by the rope swing located right after the 360 bridge.

Lake Travis is much larger in size and we’re almost certain you’ve heard of “Devil’s Cove” where boats tie up and party year round!

Can you swim in the lake?

Yes!!!! You can definitely swim in Lake Austin AND Lake Travis.

Can you pick us up from a different location?

If you have a boat with one of our drivers we can work with you.  Sometimes the drive to your special pick up location will cut into your rental time depending on the day/time.  Call us for more information.

Can I fish off the boat?

If you bring a fishing pole you can fish!

What are the options if I have more than 12 people?

We can always do a double boat party based on your party size and needs.  We do require a 20% gratuity for our captains who do a double boat party.

Is there a grill on the boat?

No we do not provide grills on the boat and sorry but you can’t bring your own either.

How fast do the pontoon boats go?

We want all our pontoons to be operated at a safe speed, under 4500 RPMs.

Why can't we do water sports?

We do not allow water sports at Float On because of safety and liability concerns. This includes tubing, water skiing and wake boarding.  The lakes in Austin experience a lot of boat traffic and it's a great risk for you and for us.

Is there a radio on the boat?

Yes all our boats have radios and aux cables to plug in your own music through the boat speakers.

Do you have a lost & found?

We hold items for up to 48 hours and then discard of them if they are not collected. We do not have a storage solution at our place of operation so we cannot hold items for longer than this. Thank you for understanding.


It's our mission to create memorable experiences that last a lifetime!


Contact / Hours

(512) 436-3505
Office Hours: 9am-6pm

Lake Austin Boat Rentals
5019 Capital of Texas Hwy N
Austin, TX 78746

Lake Travis Boat Rentals
16405 Clara Van Street
Austin, TX 78734



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